A good shopping experience doesn't end at checkout. If you have a question about a product, need help with an order, or want to know more before making a purchase, we're here to help.
Whether it's a question about one of our necklaces, bracelets, earrings, or sunglasses — or something to do with shipping, returns, or an existing order — our team is happy to hear from you.
Get in Touch
Email: [email protected]
For general inquiries, product questions, order updates, or assistance with a purchase, please reach out by email. To help us respond more efficiently, please include your order number when contacting us about an existing order.
Phone: +86 12135550271
If you prefer to speak with us directly, you're welcome to reach us by phone during our support hours.
Website: www.santosurf.com
Customer Support Hours
Our team is available Monday through Friday, 9:00 AM – 6:00 PM (PST), excluding public holidays.
We aim to respond to all emails within 1–2 business days. During busier periods, response times may be slightly longer, but we'll do our best to get back to you as soon as we can.
Returns
If you need to return an item, please contact us at [email protected] before sending anything back. We will provide a return authorization and, where applicable, a prepaid return label.
Returns are processed at our Returns Center:
Santosurf Returns Center 401 Independence Road Florence, NJ 08518 United States
How We Can Help
Have a question about a product's materials, dimensions, or styling? Wondering about your order status or need help with a recent purchase? Please share as much relevant detail as possible when you reach out — including your order number for order-related inquiries — so we can assist you more effectively.
A Note About Santosurf
Santosurf designs everyday jewelry and accessories — necklaces, bracelets, earrings, and sunglasses — for women who want pieces that work with their actual lives, not just for special occasions.
We value every customer who takes the time to explore our collection, and we appreciate every question, comment, and suggestion. Thank you for choosing Santosurf. We look forward to hearing from you.
Legal & Company Information
- Brand: Santosurf
- Legal Entity / Operator: Weifang Aiheng Trading Co., Ltd.
- Registered Office: Room 1905, Building 1, No. 1589 Xinhua Road, Guangwen Subdistrict, Kuiwen District, Weifang City, Shandong Province, China