Returns Policy

Last updated: September 7, 2026

At Santosurf, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

1. Return Eligibility

We accept returns within 30 days of the delivery date, provided that:

The item is unused and in its original condition
All original packaging, tags, and accessories are included
The item was not marked as final sale or non-returnable

2. Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Personalized or custom-made pieces
Items showing signs of wear, damage, or alteration
Gift cards

3. How to Start a Return

To initiate a return, please follow these steps:

Email us at support@santosurf.com with your order number and reason for return
Our team will respond within 1–2 business days with return instructions and a return authorization
Securely pack the item(s) and ship to the address provided
Once we receive and inspect the return, we will process your refund within 5–7 business days

4. Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.

Original shipping costs are non-refundable
Return shipping costs are the responsibility of the customer, unless the item was defective or incorrectly sent

5. Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at support@santosurf.com with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.